Frequently Asked Questions:

What does my company have to do to get a mall? How much does it cost?
Simply go to the Learn More page and review the information.

How much should I expect to make with our mall?
Click here for Sample Projected Revenues.

What Merchants have shops in the mall?
Click here for listing of Merchants.

What Companies have malls?
Click here for listing of Companies.

What about shopper privacy?
Shopper privacy is completely guaranteed here.  Shoppers do not have to register or give any information to shop at this mall.  Shopper privacy is very important to us.   Please understand, however, that when shoppers go to a merchant through our mall, any information they give them may not be subject to the same policy.  Most merchants will have a written privacy policy like us, so please review them if you have concerns. Please review our Privacy Policy for more details.

Do shoppers pay the same prices for products in this mall?
Yes!  Shoppers pay the same prices for the products, but your company can earn money because the merchants in this mall pay commissions on purchases!

Can I still benefit from or use discounts or special deals that the merchants have available (like free shipping) even if I go through the mall to earn commissions?
Yes!  The mall portal takes you directly to the merchant site where you still get all discounts and special offers/deals available to you.

How will we promote our mall?
You will ask your employees to shop in your mall, and you can do this through your normal channels of communication.  In addition, we can help provide materials that explain the product to your employees.  In the Client Support Center, we provide a choice of professional graphics to display a link to your mall from your web site.  This is a great opportunity for you to let your web site visitors know they are dealing with a charitable company.

When do we receive commissions?
All merchant commissions are paid quarterly.  You will be able to view on-line reports showing you all your sales and the commissions from each sale at any time.  Checks are mailed approximately 45-60 days after the end of the quarter, since many merchants mail us their checks 30-45 days after the quarter ends.  Please review the Mall Services Agreement for full details.

Do you hold a minimum before you mail checks?
Yes, we do not send out checks if the amount is less than $25.  We will roll any amounts due from pervious quarters to the next quarter.

Do the merchants have minimums?
Yes, many of them do, and they won't send checks until the minimum has been met.  Most merchants that do have minimums, however, aggregate all the sales in all of our client's malls at CompaniesThatCare.  Therefore, we don't think there will be much affect to you.

Does our company get a commission on every purchase I make?
All the merchants in this mall have agreed to pay commissions on the sale of their products.  While there may be a few exceptions (on rare occasions, a certain product at a certain merchant might not carry a commission - this is not common), your company will get commissions on all your purchases.

When do we receive reports?
You can view on-line reports at any time showing a record of your sales and commissions through our password-protected Client Support Center.

Who do I contact if I have questions?
Simply go to the Receive More Information page for our complete mailing address, phone, fax and email information.


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